Privacy & Data Protection

Jet Bus Privacy Policy – How We Handle Your Personal Data

Your privacy matters to us. This policy explains exactly what data Jet Bus collects, why we collect it, how it's stored, and what rights you have over your own information. No hidden clauses, no vague language.

Last Updated: January 2024
At a Glance
We only collect data that's necessary to run your account and process payments
We never sell your personal data to third parties
All data is encrypted and stored securely
You can request access to or deletion of your data at any time
Cookies are used to improve your experience — you control your preferences

Six Ways Jet Bus Protects Your Privacy

Privacy isn't just a legal requirement for Jet Bus — it's a core part of how the platform is built and operated for Bangladesh players.

Encrypted Data Storage

All personal data stored by Jet Bus is encrypted at rest using industry-standard protocols. Your account details, payment information, and identity documents are never stored in plain text. Even internal access to this data is strictly controlled and logged.

No Data Selling

Jet Bus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. The data you provide is used solely to operate your account, process transactions, and comply with legal obligations. Full stop.

Minimal Data Collection

Jet Bus only collects the data that is genuinely necessary. We don't ask for information we don't need. Registration requires basic identity details, and additional verification is only requested when required for payment processing or regulatory compliance.

You Control Your Data

Jet Bus players have the right to access, correct, and request deletion of their personal data. These requests can be submitted through the support team and will be handled within a reasonable timeframe. Your data belongs to you — we just hold it on your behalf.

Secure Transmission

All data transmitted between your device and the Jet Bus platform is protected by TLS encryption. This means that your login credentials, payment details, and personal information cannot be intercepted in transit by third parties.

Clear Retention Limits

Jet Bus does not hold your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

This Privacy Policy applies to all users of the Jet Bus platform, including the website and mobile application. By using Jet Bus, you agree to the collection and use of your data as described in this policy.

01 Introduction

Jet Bus ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Jet Bus collects, uses, stores, and protects your personal information when you register an account, make deposits, play games, or interact with any part of the Jet Bus service.

We understand that privacy is important to our players in Bangladesh. That's why we've written this policy in plain language — not buried in legal jargon — so you know exactly what's happening with your data at every step. If you have questions about anything in this policy, our support team is available 24/7 to help.

Our core promise: Jet Bus will never use your personal data in ways that aren't described in this policy, and we will never sell your information to third parties for commercial gain.

02 Data We Collect

Jet Bus collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here's a breakdown of what we collect and why:

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, national ID number Account registration and age verification
Contact Data Email address, phone number Account communication and support
Financial Data Payment method details, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security monitoring and fraud prevention
Usage Data Games played, bet history, session duration Platform improvement and responsible gaming
Verification Data ID document images, selfies KYC compliance and withdrawal verification

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

03 How We Use Your Data

Jet Bus uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

  • Account management: To create and maintain your Jet Bus account, verify your identity, and manage your preferences.
  • Payment processing: To handle deposits, withdrawals, and refunds securely and accurately.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
  • Security and fraud prevention: To detect and prevent unauthorised access, cheating, money laundering, and other prohibited activities.
  • Regulatory compliance: To meet our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Platform improvement: To analyse how players use Jet Bus and make the experience better for everyone.
  • Responsible gaming: To monitor gaming patterns and intervene when there are signs of problem gambling behaviour.
  • Marketing communications: To send you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

Marketing emails: Jet Bus will only send you promotional communications if you have explicitly opted in. Every marketing email includes an easy unsubscribe link. We do not send unsolicited marketing messages.

05 Data Sharing

Jet Bus does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: To facilitate deposits and withdrawals, we share relevant financial data with our payment partners. These partners are contractually bound to handle your data securely and only for payment purposes.
  • Identity verification providers: To complete KYC checks, we may share identity documents with regulated verification service providers.
  • Regulatory authorities: We may be required by law to disclose certain data to government bodies, law enforcement agencies, or financial regulators. We will only do so when legally compelled.
  • Fraud prevention services: We may share technical data with fraud detection partners to protect the platform and its players from malicious activity.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such change and your rights will be preserved.

All third parties who receive data from Jet Bus are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the one for which it was shared.

06 Data Retention

Jet Bus retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

  • Account data is retained for the duration of your account and for a period of up to five years after account closure, as required for regulatory compliance.
  • Transaction records are retained for a minimum of five years to meet financial reporting and AML obligations.
  • Identity verification documents are retained for the period required by applicable KYC regulations.
  • Technical and usage data is typically retained for up to two years for security and analytics purposes.
  • Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When data is no longer required, Jet Bus securely deletes or anonymises it so that it can no longer be linked to you as an individual.

07 Security Measures

Jet Bus takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

  • All data in transit is protected by TLS (Transport Layer Security) encryption.
  • Data at rest is encrypted using AES-256 or equivalent standards.
  • Access to personal data within Jet Bus is restricted on a need-to-know basis and all access is logged and audited.
  • Our systems are regularly tested for vulnerabilities and updated to address emerging security threats.
  • Staff who handle personal data receive regular training on data protection best practices.

While Jet Bus takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your rights, Jet Bus will notify you promptly and take immediate steps to contain and remediate the incident.

Your role in security: You can help protect your account by using a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with anyone.

08 Cookies and Tracking

Jet Bus uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use the platform.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting your ability to use Jet Bus.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jet Bus platform. Jet Bus does not use third-party advertising cookies or share cookie data with advertisers.

09 Your Privacy Rights

As a Jet Bus player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

Right to Access

Request a copy of the personal data Jet Bus holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data about you.

Right to Erasure

Request deletion of your data where there is no legal reason to retain it.

Right to Restriction

Ask us to limit how we use your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Jet Bus will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be informed of the extension. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

10 Minors and Under-18 Protection

Jet Bus is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered on Jet Bus, please contact our support team immediately at [email protected]. We take underage access seriously and will act swiftly to address any such cases.

11 Third-Party Links

The Jet Bus platform may contain links to third-party websites or services. This Privacy Policy applies only to the Jet Bus platform itself. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any personal information.

12 Changes to This Policy

Jet Bus may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes, we will notify registered players via email or an in-platform notification.

Continued use of the Jet Bus platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jet Bus handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Live Chat: Available 24/7 within your Jet Bus account
  • FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the statutory response period of 30 days applies.

Your Data Is Safe With Us

Play With Confidence on Jet Bus

Now that you know how Jet Bus protects your privacy, create your free account and enjoy a secure, fair gaming experience built for Bangladesh players.

18+ Only — Play Responsibly